Privacy Policy & Terms of Service
Serenity Skin by Sam
Effective Date: November 2, 2026
Welcome to Serenity Skin by Sam. We respect your privacy and are committed to protecting your personal information. This page outlines how we collect, use, and safeguard your information, as well as the terms governing our website, services, and SMS communications.
1. Privacy Policy
Information We Collect
When you visit our website, book an appointment, purchase products, or subscribe to our communications, we may collect the following information:
Name and contact information, including email address and phone number
Appointment and service history
Purchase and transaction information
Communication preferences and SMS consent records
Information voluntarily submitted through our website or booking forms
How We Use Your Information
We use the information collected to:
Schedule, confirm, and manage appointments
Respond to customer inquiries
Process purchases and provide customer support
Share skincare services, product updates, and membership information
Send promotional messages and exclusive offers to customers who have explicitly opted in
Improve our website, services, and overall customer experience
SMS Communications & Consent
Serenity Skin by Sam offers an optional SMS messaging program for customers who wish to receive skincare updates, exclusive offers, seasonal promotions, appointment availability, and membership announcements.
Customers must voluntarily provide their phone number and explicitly consent to receive marketing text messages through our designated opt-in process.
Consent to receive promotional text messages is not a condition of purchasing products or booking services.
Message frequency varies, approximately 2–4 messages per month. Message and data rates may apply.
You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.
Information Sharing & SMS Privacy
We do not sell, rent, or share personal information with third parties for their own marketing purposes.
Mobile information and SMS opt-in consent data will not be shared with third parties or affiliates for marketing or promotional purposes.
We may use trusted service providers to assist with website operations, appointment management, payment processing, and SMS delivery. These providers may access information only as necessary to provide services on our behalf, subject to appropriate safeguards.
Data Security
We implement reasonable measures to protect customer information from unauthorized access, misuse, or disclosure. However, no electronic transmission or storage system can be guaranteed completely secure.
Your Privacy Rights
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal requirements.
You may unsubscribe from promotional text messages at any time by replying STOP.
Changes to Our Privacy Policy
We may update this Privacy Policy periodically. Any changes will be reflected on this page with an updated effective date.
2. Terms & Conditions
Website & Services
Serenity Skin by Sam provides professional skincare treatments, facial services, and skincare products.
By using our website or booking services, you agree to comply with the applicable terms and policies outlined here.
Service availability, pricing, and promotions are subject to change.
SMS Marketing Terms & Conditions
Program Name: Serenity Skin by Sam SMS Updates
Program Description: Our SMS program provides subscribers with promotional messages about skincare services, seasonal facial specials, exclusive offers, appointment availability, new products, and membership updates.
Enrollment: Customers may subscribe by providing their mobile phone number and affirmatively opting in through our website or another approved written consent method.
Message Frequency: Message frequency varies, approximately 2–4 messages per month.
Message & Data Rates: Message and data rates may apply.
Opt-Out: Reply STOP to any message to unsubscribe. You may receive one final confirmation message after opting out. No further promotional messages will be sent unless you subscribe again.
Help: Reply HELP for assistance or contact Serenity Skin by Sam through our website or business email.
Consent: Your consent to receive marketing messages is voluntary and is not required as a condition of any purchase or appointment.
Carrier Disclaimer: Wireless carriers are not liable for delayed or undelivered messages.
Appointments & Cancellations
Appointments are subject to availability. Any applicable deposits, cancellation fees, rescheduling requirements, and no-show policies will be disclosed during the booking process.
Promotions & Special Offers
Promotional offers may be subject to expiration dates, limited availability, and additional conditions stated in the applicable promotion.
Serenity Skin by Sam reserves the right to modify or discontinue promotions in accordance with applicable law.
Memberships
Membership benefits, pricing, appointment availability, billing terms, cancellation requirements, and other conditions are governed by the membership agreement provided at enrollment.
Changes to These Terms
We may update these Terms & Conditions periodically. Updated terms will be posted on this page with a revised effective date.
3. Contact Information
For questions about our services, privacy practices, or SMS messaging program, please contact:
Serenity Skin by Sam
Website: https://serenityskinbysam.com
Email: dreamskinbysam@gmail.com